Our Data Center's communication network is built on a
redundant configuration of routers, switches and firewalls that connect the Data
Center's server farm to the Internet through multiple high-speed Internet
circuits. Utilizing advanced routing technology, our Data Center's network
traffic is optimized and balanced. Should a single Internet connection fail,
workload automatically shifts to available circuits. Likewise, if any hardware
component fails, or requires maintenance, it's backup component automatically
takes over. The Data Center network has been built to provide continuous
availability of customer business data.
Redundant Internet Providers
Our Data Center uses multiple Internet Providers to
connect to the Internet. Using multiple providers means that, should something
go wrong with one provider, we can effortlessly switch over to another, with no
interruption in service.
Each Data Center server is well-protected, both
physically and digitally. Security of the Data Center is maintained with all
servers stored in a climate controlled, restricted access, closed-circuit
monitored, locked facility. All Data Center servers/domains are available with
Secure Certificates (256-bit SSL encryption capability). Our advanced security
measures help protect the web servers from unwanted disruptions and hacking. The
Data Center switches and firewall are configured to prevent data snooping and
the Center has monitored site security 24 hours a day. All HIPAA and FERPA data
security and privacy regulations are addressed within the center's security
policies and procedures.
Uninterruptible Power Systems (UPS)
Our UPS system has two main purposes. First, it
"conditions" all of the power being fed to our computers, smoothing out spikes
and voltage fluctuations and protecting against surges. Second, in the event of
a source power failure, the batteries in the UPS kick in to run our systems
while auxiliary diesel electrical generators cycle up to speed and automatically
supply power during a main power outage.
Multi-Processor 64-Bit Hosts
A single processor is just not enough to run a Web,
database, storage, or email server, and, because the latest technologies we use
are quite memory intensive, all of our servers are 64-bit with a minimum of 32
gigabytes of RAM and are equipped with a recent version of the Microsoft
operating system and version of MS-SQL to ensure maximum performance.
System and Data Backups
We complete daily backups of every system database. That
means, we make a copy of any file that has changed or been created in the last
24 hours. Then, once a week, we do a full backup image of every server. We keep
2-4 weeks' worth of those backups, two of them in an off-site, lock-and-key data
vault. Additionally, for all data stored in the MS SQL database (or uploaded
files), the following data backups are completed:
- Daily Backups - a backup of the entire database is
completed and held for 14 days
- Bi-weekly Backups - a backup of the entire database
is made every two weeks.
We monitor our network, Web, database, and email servers
at 1 minute intervals for a variety of conditions. We also monitor security, and
data center conditions (temperature, humidity, motion). Additionally, we monitor
power, UPS and generator systems, building motion and video systems. These
systems and devices combine to detect and report real-time data center status to
a variety of sources 24 hours a day. Additionally, all servers are configured
with Virus and Malware scanning software, with the virus signature files being
updated on a daily basis.